Frequently Asked Questions
Everything you need to know about ordering, payment, and fulfillment.
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Ordering
How Weidemann Shop orders work.
Anyone! Our typical customer is a Weidemann reseller but we're open to anyone!
Orders begin processing quickly. Contact support as soon as possible if you need a change, and the team will help if fulfillment has not started.
Fulfillment
How orders are handed off after checkout.
Yes. Checkout automatically selects the lowest available UPS or FedEx rate and applies the shipping fee.
If tracking is available for your order, it will appear on the order details page and in your order notifications.
Payment
How pricing and tax work.
Product prices are shown before tax. Applicable tax is calculated at checkout based on the order contents.
Orders & Account
Tracking, returns, and getting help.
Sign in and open My Orders to see status and fulfillment details.
All sales are final, except for defective products. If you receive a defective item, contact support with your order number and photos of the issue.
Still have questions?
Our team typically responds within one business day.